What happens if the electronic platform used for RON shuts down during a session?

In situations where the electronic platform used for Remote Online Notary (RON) services experiences a shutdown during a session, it is essential for notaries to have established procedures in place to address such technical failures. This readiness is crucial because technical issues can occur unexpectedly, and having a plan allows notaries to respond efficiently, ensuring that the signing process can resume as smoothly as possible once the issue is resolved.

Such procedures might include steps for trying to restore the session, determining an alternative platform if the current one is down for an extended period, or ways to ensure the signer is not unduly impacted while maintaining legal compliance. Essentially, proactive measures enable notaries to manage interruptions while preserving the integrity of the notarial process.

While rescheduling the session or terminating it immediately could be options depending on the duration and nature of the failure, these actions are not inherently mandated, as having a well-thought-out procedure is prioritized to minimize the disruption caused by such technical issues. Therefore, having protocols is the best practice in the face of potential disruptions during RON sessions.