What should a notary do if a signer has technical difficulties during a Remote Online Notary session?

If a signer encounters technical difficulties during a Remote Online Notary session, the appropriate course of action for the notary is to provide assistance if they are capable or to reschedule the notarization. This approach safeguards the integrity of the notarization process and ensures that the signer has the necessary support to complete the transaction successfully.

By offering assistance, the notary can help resolve minor technical issues that can be fixed immediately, thereby allowing the session to continue smoothly. However, if the problems persist and cannot be addressed in a timely manner, rescheduling the notarization ensures that the signer’s needs are met without compromising the legal standards required for notarization. This two-pronged strategy helps maintain a high level of professionalism and protects both the signer and the notary from potential issues related to improperly conducted or invalid notarizations.